Terms of Use

Last Updated: 19 February 2026
Effective Date: 19 February 2026

1. Agreement to Terms

These Terms of Use ("Terms") govern your access to and use of MySmartAssistant ("MySA" or the "Service"), operated by AIVO Technologies Private Limited ("AIVO", "we", "our", "us").

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must not use the Service.

2. Eligibility

The Service is available for use by individuals of all ages.

By using the Service, you represent that:

• You have the legal capacity to enter into a binding agreement.
• All information you provide is accurate and complete.

3. Account Registration

To use the Service, you must create an account using a valid phone number or email address.

You agree to:

• Keep login credentials confidential
• Use strong authentication methods
• Notify us immediately of unauthorized access

We may suspend or terminate accounts that violate these Terms.

4. Description of Service

MySA is a productivity and AI-powered assistant that enables users to:

• Upload and organize documents
• Create reminders and tasks
• Search documents using AI features
• Synchronize calendar events (optional)
• Receive WhatsApp or call reminders (optional)

Features may include AI-based document classification, summarization, and natural language processing.

5. AI Processing Disclosure

The Service uses Artificial Intelligence to provide features you activate.

When you send a query or upload a document for AI processing, the following data may be transmitted to third-party AI processors:

• Message text you provide
• Extracted document text
• Images you upload
• Calendar metadata (if enabled)
• Voice input (if enabled)

AI processing may involve:

• Google LLC (Gemini services)
• OpenAI, LLC

Such processing occurs solely to generate responses requested by you.

We do not sell user content.

AI outputs are automated and may not always be accurate. They are provided for assistance purposes only and do not constitute professional advice.

6. Third-Party Integrations

6.1 Google Calendar Integration

If enabled, we access limited calendar data using official OAuth authorization to create, modify, or retrieve events at your request.

You may revoke access at any time.

6.2 WhatsApp & Telephony Integration

If enabled, we may send:

• Reminder messages
• Service-related calls

These are processed via:

• Meta Platforms, Inc.
• Twilio Inc. (or similar communication providers)

We do not record calls unless explicitly disclosed and enabled.

We are not responsible for failures caused by third-party network issues.

7. User Responsibilities

You agree not to:

• Upload unlawful or harmful content
• Violate any applicable law
• Attempt to reverse engineer AI systems
• Share login credentials
• Abuse integrations or messaging features

You are solely responsible for the content you upload.

8. Ownership of Content

You retain ownership of your uploaded documents and content.

You grant AIVO a limited license to:

• Store
• Encrypt
• Process
• Transmit

Such content solely for providing the Service.

9. Subscriptions and Payments

Some features require paid subscriptions.

If you subscribe via:

• Apple App Store — billing is managed by Apple
• Direct web purchase — billing is managed by our authorized payment processors

Cancellation must be made through the platform where you originally purchased the subscription.

Refunds are governed by the relevant app store or payment processor policies.

We do not provide refunds except where required by law.

10. Account Termination

You may delete your account at any time within app settings.

Upon account deletion:

• Active data is deleted within 30 calendar days
• Some limited data may be retained where legally required

We may suspend or terminate accounts for violations of these Terms.

11. Intellectual Property

All rights in the Service (excluding user content) are owned by AIVO.

You receive a limited, non-exclusive, non-transferable license to use the Service for personal purposes.

12. Limitation of Liability

To the extent permitted by law, AIVO shall not be liable for:

• Indirect damages
• Data loss caused by user negligence
• Third-party API failures

Our total liability shall not exceed the greater of:

• Amount paid by you in the prior 12 months
• USD $100

Nothing in these Terms limits liability where such limitation is not permitted by law.

13. Data Protection

Use of the Service is subject to our Privacy Policy.

We implement technical and organizational safeguards including:

• Encryption in transit and at rest
• Access control systems
• Incident response procedures

For data protection inquiries: support@mysmartassistant.ai

14. Governing Law

These Terms are governed by the laws of India.

Courts in Gurugram, Haryana shall have jurisdiction, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

15. Updates to Terms

We may update these Terms from time to time.

Material changes will be notified via:

• In-app notice
• Email

Continued use constitutes acceptance.